✓ Key Features:
✓ High-Quality, Durable Construction: Made with premium 18/10 stainless steel for exceptional durability and corrosion resistance. The handle and components are crafted from tough ABS plastic, offering a secure and long-lasting grip.
✓ Double-Wall Insulation: Features double-wall stainless steel for enhanced heat and cold retention, keeping your beverages at the ideal temperature for extended periods.
✓ Superior Temperature Retention: Keeps liquids hot or cold for hours. After 24 hours, hot beverages stay around 60°C (±3°C), with gradual cooling over 48 hours—perfect for all-day use.
✓ Comfortable, Ergonomic Handle: Designed for easy, effortless pouring with a secure grip.
✓ Spill-Proof Lid: The easy-open lid ensures smooth, mess-free pouring and minimizes the risk of leaks during use or transport.
✓ Elegant, Gift-Worthy Design: Stylish and functional—makes a great gift for family, friends, or colleagues.
✓ Easy to Clean & Maintain: Rinse after each use to prevent stains, especially after holding coffee or tea. Suitable for dry storage when not in use.
✓ Indoor Use Recommended: Optimized for indoor environments at approximately 25°C for ideal thermal performance.
Please Note:
✓ Color and dimensions may vary slightly due to lighting, screen settings, or manual measurement (±2–3%).
✓ Temperature performance may vary based on ambient conditions and initial beverage temperature.
Specifications:
✓ Material: 18/10 Stainless Steel (Body), ABS Plastic (Handle & Lid)
✓ Color: Black
✓ Capacity: 2.2L
Product Dimensions: 13.5 x 28.5 cm
✓ Packing Dimensions: 16.5 x 16.5 x 29 cm
✓ Weight: Approx. 0.8 kg
Suitable For:
✓ Home Use
✓ Commercial Use
Package Includes:
✓ 1 x SOGA Black Stainless Steel Insulated Vacuum Flask
- UPC 9357641041055
- Brand SOGA
- Mfg Part # WaterJug22BLK
- Color Black
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
