✓ Key Features:
✓ Premium Construction: Crafted from top-grade 18/10 stainless steel for superior durability and corrosion resistance. The handle and lid components are made from sturdy ABS plastic for added strength and grip.
✓ Double-Wall Insulation: Keeps beverages hot or cold for extended periods, thanks to its double-wall stainless steel design.
✓ Efficient Temperature Retention: Maintains drink temperature for hours—ideal for coffee, tea, or cold beverages throughout the day.
✓ Ergonomic Handle: Designed for a comfortable, secure grip that makes pouring effortless.
✓ Leak-Proof Lid: Spill-resistant lid ensures mess-free pouring and transport. Easy to open, close, fill, and clean.
✓ Elegant Gift Option: With its modern design and reliable performance, it's a thoughtful and practical gift for friends and family.
✓ Low Maintenance: Rinse after each use to prevent stains—especially after holding tea or coffee. Suitable for dry storage.
✓ Optimized for Indoor Use: Best performance when used indoors at around 25°C ambient temperature.
Temperature Retention Guide:
Filled at 100°C
~90°C after 8 hours
~80°C after 12 hours
~60°C (±3°C) after 24 hours
~38°C after 48 hours
Please Note:
✓ Color may vary slightly due to screen settings and lighting.
✓ Allow a 2–3% variation in size due to manual measurement.
Specifications:
✓ Material: 18/10 Stainless Steel (Body), ABS (Handle & Lid)
✓ Color: Black
✓ Capacity: 1.8L
✓ Product Size: 13.5 x 26 cm
✓ Packing Size: 16 x 16 x 27 cm
✓ Weight: Approx. 0.7 kg
Suitable For:
✓ Home Use
✓ Commercial Settings
Package Includes:
✓ 1 x SOGA 1.8L Black Stainless Steel Insulated Vacuum Flask
- UPC 9357641040959
- Brand SOGA
- Mfg Part # WaterJug18BLK
- Color Black
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
