✅ Key Features:
✅ Premium Stainless Steel Construction: Made from high-quality 18/10 stainless steel, both inside and out, for enhanced durability, corrosion resistance, and a sleek, modern finish.
✅ Advanced Insulation: Features a double-wall structure with foam insulation that helps maintain the temperature of your beverages, slowing the rate of temperature loss over time.
✅ Efficient, Space-Saving Handles: Equipped with metal carrying handles on two opposite sides for easy transport. The side handles rest against the container when not in use, saving space.
✅ Protected Base: The container’s base extends beyond the walls to reduce abrasion and protect surfaces from damage during use.
✅ Secure, Sealed Lid: The container features a latch system and a silicone gasket to ensure a secure seal, keeping the temperature inside and preventing outside heat or cold from affecting the contents.
✅ Ergonomic Lid Handle: A welded tubular handle with a recessed design for easy handling, providing a comfortable grip.
✅ Food-Grade Quality: Constructed from 18/10 food-grade stainless steel, ensuring safe and long-lasting performance.
❗ Important Usage Notes:
Do Not Overfill: Avoid filling the pot too much to ensure optimal insulation and prevent spills.
Avoid Tilting: Keep the pot upright at all times to maintain insulation and prevent leaks.
Cleaning Instructions: Rinse with running water or wipe with a cloth. Do not soak the entire product, as this can damage the insulation layer.
Prompt Post-Use Care: After use with beverages like tea or coffee, clean and dry the pot promptly to avoid residue buildup.
Not for Direct Heating: This insulated pot is not intended for use on direct heat or open flame.
📏 Specifications:
✅ Size: 22L
✅ Dimensions: 37 x 37 x 38.5 cm
✅ Weight: 3.9 kg
✅ Material: 18/10 Stainless Steel
📦 Package Includes:
✅ 1 x SOGA Stainless Steel Insulated Stock Pot
⚠️ Note: Insulation performance may vary based on ambient temperature and usage conditions. For best results, use indoors to prolong temperature retention.
- UPC 9357641003688
- Brand SOGA
- Mfg Part # InsulatedPot3202
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
