✅ Key Features
✅ Premium 18/10 Stainless Steel: Crafted with high-quality food-grade stainless steel inside and out, ensuring durability, hygiene, and resistance to rust or corrosion.
✅ Double-Wall Foam Insulation: Advanced foam insulation between the stainless steel walls helps slow down temperature changes, keeping contents hot or cold for hours.
✅ Ergonomic, Space-Saving Handles: Sturdy metal handles on each side provide easy lifting and carrying. They rest flush against the container when not in use to save space.
✅ Protective Base Design: The container walls extend slightly below the base to minimize scratching on surfaces and increase durability.
✅ Secure Lid System: Dual side latches lock the lid in place. A third hook slots into a welded strip for added security. A silicone gasket forms a tight seal to preserve internal temperature and block external air.
✅ Easy-Grip Lid Handle: A tubular handle welded to the lid with a recessed design allows for comfortable and secure handling.
✅ Indoor Use Recommended: Best used in temperature-controlled indoor environments for optimal insulation performance. Not intended for active transport.
❗ Usage & Care Instructions
Do not overfill the dispenser to ensure safe use and optimal insulation.
Always keep the dispenser upright—do not tilt or place upside down.
Clean using running water or a damp cloth only. Do not submerge the entire dispenser, as water can damage the insulation layer.
After use with coffee, tea, or other beverages, clean promptly and dry thoroughly to prevent staining or corrosion.
This product is not suitable for direct heating on fire or stovetops.
📏 Specifications
Capacity: 35L
Weight: 6 kg
Dimensions: 41.5 x 41.5 x 42 cm
Material: 18/10 Stainless Steel
Available Size: 35L
📦 Package Includes
✅ 1 x SOGA Stainless Steel Insulated Dispenser
⚠️ Temperature Retention Note: This dispenser can maintain liquid temperatures at 93°C for several hours, gradually decreasing to approximately 35°C after 12 hours. Performance may vary depending on ambient conditions and whether the contents were preheated. For best results, use indoors.
- UPC 9357641003749
- Brand SOGA
- Mfg Part # InsulatedPotwTap3104
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
