✅ Key Features
✅ High-Quality 18/10 Stainless Steel: Made from food-grade stainless steel inside and out, offering excellent durability, hygiene, and resistance to corrosion.
✅ Efficient Double-Wall Insulation: Features a foam-insulated double-wall structure that slows temperature loss, keeping liquids hot or cold longer.
✅ Ergonomic Metal Handles: Equipped with strong side handles for easy carrying. When not in use, they rest against the body for a compact profile.
✅ Surface-Friendly Base: The extended base design reduces surface abrasion, helping to protect tables and countertops.
✅ Secure Lid Locking System: Dual latches and a third hook ensure a firm lid seal. The integrated silicone gasket helps lock in internal temperature and block external air.
✅ Convenient Lid Handle: Welded tubular handle with a recessed lid design for easy, safe handling.
✅ Optimized for Indoor Use: Best suited for indoor environments to maximize insulation performance. Not recommended for transportation or outdoor use.
❗ Usage & Care Guidelines
Do not overfill beyond the recommended capacity.
Keep the dispenser upright at all times—do not tilt or invert.
Do not soak the entire unit in water. Clean with running water or a damp cloth only.
Clean promptly after use with tea, coffee, or other beverages to avoid corrosion or staining.
Do not use over open flames or direct heat sources.
📏 Specifications
Capacity: 22L
Weight: 3.9 kg
Length: 35 cm
Diameter: 38 cm
Height: 38 cm
Material: 18/10 Food-Grade Stainless Steel
Available Size: 22L
📦 Package Includes
✅ 1 x SOGA Stainless Steel Insulated Dispenser
⚠️ Temperature Retention Info: Keeps liquids at approximately 93°C for several hours, gradually cooling to around 35°C over 12 hours. Actual performance varies based on ambient temperature, liquid volume, and preheating.
- UPC 9357641003725
- Brand SOGA
- Mfg Part # InsulatedPotwTap3102
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
