✅ Key Features
✅ Premium 18/10 Stainless Steel Construction
Built with food-grade stainless steel inside and out, offering superior resistance to rust, corrosion, and wear—perfect for daily use.
✅ Double-Wall Foam Insulation
The high-efficiency double-wall design with foam insulation slows down temperature loss, maintaining ideal drink temperatures longer.
✅ Smart, Space-Saving Handles
Heavy-duty metal side handles allow for easy transport and fold flat against the body when not in use, saving storage space.
✅ Protective Base Extension
The extended base design minimizes surface abrasion and protects tables and countertops from scratches.
✅ Secure, Airtight Lid System
Features dual latches and a third locking hook for a tight, stable seal. A silicone gasket ensures the internal temperature stays consistent while blocking outside air.
✅ Comfortable Lid Handle
A welded tubular handle with recessed finger space allows for safe and easy lid removal.
✅ Indoor Use Recommended
Designed for use in controlled environments. Ideal for buffets, catering, break rooms, and gatherings where transport is not required.
❗ Usage & Care Instructions
Do not overfill beyond the container's recommended limit.
Always keep the unit upright—do not tilt or flip.
Do not immerse the entire unit in water. Clean with running water or a soft cloth only.
Clean thoroughly after use, especially with beverages like tea or coffee, to avoid residue buildup.
Not suitable for use over open flames or heating surfaces.
📏 Specifications
Capacity: 12L
Weight: 3.6 kg
Dimensions: 33 x 33 x 35 cm
Material: Food-Grade 18/10 Stainless Steel
Available Sizes: 12L
📦 Package Includes
✅ 1 x SOGA Stainless Steel Insulated Dispenser
⚠️ Temperature Performance Note: This dispenser can maintain liquid temperatures at approximately 93°C for several hours, gradually cooling to around 35°C over 12 hours. Actual results may vary based on environmental conditions and usage. Preheating the interior is recommended for best performance.
- UPC 9357641003718
- Brand SOGA
- Mfg Part # InsulatedPotwTap3101
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
