✅ Key Features
Premium Construction
✦ Made from top-quality 18/10 stainless steel for long-lasting durability and an elegant finish
✦ Heavy-duty 3-ply construction with an aluminum core ensures fast, even heating and warp resistance
✦ Polished stainless steel exterior offers a sleek, classy look and easy cleaning
Versatile Cooking
✦ Includes a stainless steel steamer basket—ideal for steaming vegetables, seafood, dumplings, and more
✦ 3-tier design with stackable pots allows for preparing multiple dishes at once, saving time and energy
✦ Compatible with induction cooktops and works seamlessly with gas, electric, glass, ceramic, and halogen stoves
Superior Heat Retention & Easy Maintenance
✦ The aluminum warp-resistant base ensures consistent heat distribution
✦ The 18/10 stainless steel cooking surface resists sticking, making cleanup a breeze
Sturdy & Safe Design
✦ Stainless steel lid and riveted handles for secure handling and durability
✦ Heavy and solid construction ensures stability while cooking
📐 Specifications
✅ Material: Premium 18/10 Stainless Steel
✅ Size: 32 cm
✅ Height: 36.5 cm
✅ Single Layer Height: 10.6 cm
✅ Weight: 6 kg
✅ Carton Dimensions: 38 x 27 x 36 cm
🍽️ Ideal for
✅ Commercial Kitchens
✅ Home Cooking
📦 Package Includes
✅ 1 x SOGA Stainless Steel 3-Tier Food Steamer
- UPC 9357641019177
- Brand SOGA
- Mfg Part # SteamerTRISTQ32
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
