✅ Key Features
Premium Stainless Steel Construction
✦ Made with 18/10 stainless steel for strength, rust resistance, and a polished, elegant finish
✦ 3-ply construction with a thick aluminum core ensures rapid, even heating and prevents warping
✦ 2.5mm glass lid thickness for durability and better heat retention
Efficient and Versatile Steaming
✦ Includes a stainless-steel steamer basket, perfect for cooking a variety of foods like vegetables, seafood, and dumplings
✦ The stackable design allows you to prepare multiple dishes simultaneously, saving you time and maximizing cooking efficiency
Superior Performance
✦ The highly polished cooking surface offers superior stick resistance, making cleanup quick and easy
✦ The heavy-duty, warp-resistant base works flawlessly with induction cooktops, as well as gas, electric, glass, ceramic, and halogen stoves
Durable and Safe Design
✦ Stainless steel handles and lid, securely riveted for long-lasting strength and safety
✦ Heavy and solid, this steamer is built for years of consistent use in both commercial and home kitchens
📐 Specifications
✅ Material: Premium 18/10 Stainless Steel
✅ Size: 30 cm
✅ Height: 33 cm
✅ Single Layer Height: 9.2 cm
✅ Weight: 6 kg
✅ Carton Dimensions: 38 x 27 x 36 cm
🍽️ Ideal For
✅ Commercial Kitchens
✅ Home Cooking
📦 Package Includes
✅ 1 x SOGA Stainless Steel 3-Tier Food Steamer
- UPC 9357641019160
- Brand SOGA
- Mfg Part # SteamerTRISTQ30
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
