✅ Key Features
Durable Construction
✦ Made from 18/10 stainless steel, offering superior corrosion resistance and long-lasting durability
✦ The ABS handle provides an impact-resistant, ergonomic grip, ensuring comfortable pouring without compromise.
Superior Temperature Retention
✦ Keeps your beverages hot or cold for hours—retains heat for up to 24 hours and can hold its temperature around 60°C after 24 hours, ideal for all seasons.
Effortless Pouring with a Comfortable Grip
✦ Ergonomic handle ensures a secure, comfortable grip for easy pouring with no spills.
Spill-Proof Lid
✦ Designed with a leak-proof lid to prevent messes and ensure secure transportation.
✦ The easy-to-open lid makes refills and cleaning a breeze.
Perfect Gift Idea
✦ Elegant, high-quality design makes it a great gift choice for friends and family.
Easy to Clean & Maintain
✦ Wash with mild soap and water for easy maintenance. Rinse after each use to prevent stubborn stains, especially from coffee or tea.
📐 Specifications
✅ Material: 18/10 Stainless Steel & ABS
✅ Color: Stainless Steel
✅ Capacity: 1.8L
✅ Size: 13 x 26 cm
✅ Weight: Approx. 0.72 kg
✅ Packing Size: 15 x 15 x 27 cm
🍽️ Usage
✅ Home
✅ Commercial
📦 Package Includes
✅ 1 x SOGA Stainless Steel Water Bottle
- UPC 9357641040713
- Brand SOGA
- Mfg Part # BottleWKE18
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
